French consultancy giant Capgemini is set to acquire Indian BPO powerhouse WNS in a $3.3 billion deal aimed at bolstering its AI-driven outsourcing services. The acquisition leverages “agentic AI” to automate tasks intelligently, while integrating 65,000 WNS employees and serving over 700 global clients. WNS’s stock surged 14% on the news. This strategic move underscores growing consolidation in India’s business-process industry, aligning with global trends in AI-enabled operations.
